Service Manager QMS

Vifor Pharma | 30.07.2018 | St Gallen


Ort: Switzerland - St Gallen

Funktion: Information Technology

Firma: Vifor Pharma

Ihr Profil

Do you have experience managing services? Have you experience working within a regulated industry? And you’re still interested in “hands on” activities? If yes, you may be interested in our position at our site in Zurich or St Gallen: we are looking for a Service Manager QMS to manage our Quality Management Systems (QMS). You will be responsible to manage and transition towards outsourced services and you will be responsible for related activities, including contract review, regular SLA checks, , coordinating project resources and managing business expectations. In this position, you will report to the Head Business IT Application Management. Your tasks and responsibilities will include the following:

  • Manage service providers and vendors
  • Ensure that the components and systems are standardised, available, stable and secure
  • Ensure compliance of GxP-relevant systems and components operation and maintenance during their operational life
  • Ensure that all requests addressed by systems and components are handled according to agreed SLAs
  • Support the QMS Administrators (e.g. in financial activities, licensing)
    Administer the QMS Management Software (e.g. Inventory, Lifecycle, Finances)
  • Handle standard Service Requests as Changes, Problems, CAPAs and Incidents.
  • Lead and coordinate projects in regards to the QMS system
  • Ensure support for the business; collaborate work with the responsible business areas
  • Ensure service lifecycle, vendor and provider selections
  • Coordinate the interfaces between the requesters (internals and/or externals), the application group, IT or/and the business
  • Project activities - Analyse, design, realize and implement IT solutions and services, including: Devising functional and conceptual design specifications; Component / System modelling; Development; Project –
  • Management activities related to the technical area

The ideal candidate will bring a bachelor’s degree in computer science or relevant work experience, minimum of 5 years’ experience as a Senior System Engineer, in addition to the following skills and experience:

  • Sound experience with managing outsourced systems and managing services and vendors and validation activities in the pharmaceutical industry with focus in Computer Systems Validation (CSV) or other regulated industry
  • Experience in validation activities (VMP, Risk analysis, IQ, OQ, PQ, etc.)
  • Proven working experience regarding design, development, implementation and administration of SLA (service level agreement) and OLA (operational level agreement)
  • Excellent knowledge of GDPR
  • Understanding of technical support processes
  • Background of skills in demand management
  • Have an excellent understanding of GxP/CSV and other relevant regulations
  • Fluent level in English, in oral and written communication

You are proactive and demonstrate an entrepreneurial approach, quickly adapting to new systems and processes with the ability to drive necessary activities to bring out infrastructure and services to the next level. You take a customer oriented approach to both internal and external stakeholders. You are effective at communicating with stakeholders on all levels, with very strong collaboration and influencing skills. You work effectively in a cross-functional and international environment, demonstrating flexibility when required. You take a systematic approach to solving issues. You have a positive, ‘can do’ attitude and behave as a role model for others, in line with Vifor Pharma values.

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Service Manager QMS
St Gallen

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